FAQs


How do I purchase from CouchlockClothingClub.com?
Products are found under multiple categories under the menu of the site. The categories each contain sub categories to help narrow down your search. Our search box is located within the menu and can be used to find a specific item. When you have found a product you like, you may add it to your cart using the "add to cart" button. After browsing the site and adding all the items to your cart that you wish to purchase, you may continue to your cart. You can than review your order before proceeding through checkout. If you have any questions or concerns please use the contact us page to get in touch with one of our customer service representatives.

How long does shipping generally take?
Domestic shipping generally takes 2-5 business days. International shipping can take 4-21 business days. Shipping speed is dependent on the shipping courier you select at checkout.

Are there custom fees on international orders?
We are not responsible for international custom fees incurred from a purchase from our store. It is the sole responsibility of the customer to pay the fees. If you refuse to pay for customs and it is returned to us we cannot refund you for the shipping cost and we may take a restocking fee.

Can I cancel my order?
As long as your order has not yet been shipped, we will authorize a cancellation. Please contact us as soon as possible when choosing to cancel an order.

Are your goods authentic?
Everything we sell is checked for authenticity before we upload it to our online store, therefor you can shop with confidence that the goods you are buying are guaranteed authentic. 

What condition are your used goods in?
All our used goods are in excellent condition unless otherwise stated on the product page.

How can I consign my goods?
Please reach out to us using the contact us page and let us know what items you have that you would like to consign. After that one of our customer service representatives will get in touch with you to provide more information. We currently take 20% commission on all consigned goods.